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Welcome to US Game Room Supply! Call an Expert: 1-419-517-0731
Welcome to US Game Room Supply! Call an Expert: 1-419-517-0731

Refund policy

Return and Refund policy

Effective Date: 3/16/2026


Business Identity

TNC Stores, LLC (“we,” “our,” or “us”) operates this store (US Game Room Supply) and website (https://gameroomsupplyusa.com/), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").  TNC Stores, LLC is powered by Shopify, which enables us to provide the Services to you.  All references to US Game Room Supply throughout this site, in our policies, and in our communications should be understood as referring to TNC Stores LLC, doing business as US Game Room Supply.

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the US Game Room Supply website located at https://gameroomsupplyusa.com/ ("Website").

  • General Return Policy Overview: We accept returns on most items in new/unused condition within 30 days of delivery or purchase date.
  • Important: Due to the specialty nature of our high-value products, all returns, refunds, and warranties are governed by the specific policies of the product's brand. Please review the brand-by-brand section below for all eligibility, restocking fees, and timeframes relevant to your purchase.

2. Contact Information

At US Game Room Supply, we value every customer and strive to deliver the best shopping experience. If you have any questions about your order, our products, or your account, here’s how you can reach us:

  • Email: support@gameroomsupplyusa.com

  • Phone: 1-419-517-0731

  • Business Location:  338 Pine Valley Road, Holland, Ohio, 43528, United States
    • Please contact us directly for return instructions. Our return address may differ from our business location.

Our customer service team is available: Monday to Friday, 9 AM to 6 PM EST.

Brand-by-Brand Return & Refund Policy

Effective Date: December 11, 2025

Because we carry multiple premium brands, each with its own warranty and return terms, please review the policy that applies to your specific product below.

BBO Poker Tables

Return, Refund, and Warranty Policy

Lifetime Warranty – Table Structure
Our Limited Lifetime Structural Warranty covers the table structure, materials, fasteners, pedestals, and feet against failure or significant deformation under intended use. This warranty is non-transferable and valid only for the original purchaser.

Not Covered:
Table finish, playing surface layouts, armrest material, foam components, and normal wear-and-tear items.

Seating – 2-Year Warranty
Chairs, ottomans, and benches are covered for 2 years. Warranty does not cover customer modifications, improper use (rocking, dragging, exceeding weight limits, standing, climbing), neglect, abuse, misuse, improper storage, accidents, or inadequate maintenance/cleaning (pet hair, environmental growth, pests, water damage).

Electronics & Custom Components – 2-Year Warranty
Electronic components are covered for 2 years. Modifying or customizing LED components, refinishing the table, or incorrect assembly adjustments will void the warranty.

Returns (30 Days)
Products may be returned within 30 days of delivery. Custom orders (custom armrest material or layouts) are non-refundable. Customer pays all return shipping charges. A 15% restocking fee applies after inspection confirms the product is damage-free.

Order Cancellation

  • Before Production: Cancel within 24 business hours for a full refund. After 24 hours, a 15% cancellation fee applies. Pre-orders have a 72-hour window before the fee applies.
  • After Production Started: 30% cancellation fee applies.

Shipping Damage
All shipments are protected by our Copperwire TNT tracking system. You must note all damages on the Bill of Lading at delivery to be covered. Failure to note damages at delivery voids concealed damage claim rights per freight law. Follow the Shipping & Receiving Instructions included with your order.

How to File a Warranty Claim
Email support@gameroomsupplyusa.com with photos/videos of the issue and your name & order number in the subject line. BBO will confirm receipt within 24 hours and advise on resolution steps. For valid claims, BBO will ship replacement components (customer responsible for installation). Shipping damage is not a manufacturer's defect and must be handled through Copperwire TNT at delivery.

RAM Game Room

Return, Refund, and Warranty Policy

Warranty – 1 Year
All RAM Game Room branded merchandise includes a 1-year warranty against manufacturer's defects. RAM may request images of the warranty issue before honoring the claim. Non-RAM branded merchandise is covered by the original manufacturer's warranty. If unsure, contact RAM Customer Service or the manufacturer directly.

Returns – Buyer's Remorse
If you receive a product in excellent working condition but wish to return it due to personal preference:

  • Option 1 – RAM Arranges Return Shipping: RAM sends call tags and arranges pickup. Credit issued less 25% restocking fee + return shipping costs. Items must be in good working order and original packaging.
  • Option 2 – Customer Arranges Return Shipping: Customer ships products back to RAM's warehouse. Credit issued less 25% restocking fee. Items must be in good working order and original packaging.

Shipping Damage
Notify RAM Customer Service within 48 hours of receiving the product to start the damage claim process. Keep the entire package until RAM confirms it can be disposed of. Images of the damaged product are required for all claims.

  • Courier Shipments (UPS, FedEx): 21-day limit from delivery to report damages. Claims made after 21 days will be denied.
  • LTL (Pallet) Shipments: 3-day limit from delivery to report concealed damages. For visible damage, either refuse the shipment or note the damage on the delivery receipt. Always sign with "Subject to Inspection" on delivery. Claims made after 3 days will be denied.

Pinball Brothers

Return, Refund, and Warranty Policy

  • Warranted Items: The warranty covers only the following items against defects in material and workmanship under normal use and service:

    • Printed Circuit Boards: 6 months

    • LCD Display: 12 months

  • Start Date: Warranty periods are effective from the initial date of shipment from Pinball Brothers.

  • Normal Wear: Normal signs of wear and slight variations between handmade machines are not covered, as they are expected due to the unique, handcrafted nature of the product.

  • No Other Parts Warranted: No other parts of the machine are covered under this limited warranty.

Exclusions (What Voids the Warranty)

The warranty does not apply to any parts damaged due to:

  • Damage during shipment or due to improper handling.

  • Improper installation or improper usage.

  • Any alteration or modification of the product.

  • Pinball Brothers is not liable for any anticipated profits, loss of profits, loss of use, or any accidental or consequential damages incurred by the customer.

Conditions for Activation

  • Initial Purchaser Only:  Warranties are non-transferrable and apply only to the initial purchaser.

  • Mandatory Registration:  The machine must be registered for warranty within 15 days of purchase to activate coverage.

    • How to Register: Submit a ticket through the PB support system stating the machine's serial number and using "Warranty Registration" as the message.

    • Contact support@gameroomsupplyusa.com with any needs for support.

Replacement Parts Process (RMA)

  1. Request: Contact your selling distributor or submit a ticket through the PB support system to request replacement parts.

  2. Qualification: You will be notified if your request qualifies for warranty coverage, and an RMA (Return Manufacturer Authorization) number will be assigned.

  3. Payment & Shipment: You pay the MSRP for the replacement part, and it is shipped to you.

  4. Return & Refund: Once you receive the replacement, send the original faulty unit back to Pinball Brothers in the same box. Upon receipt of the faulty unit, your initial payment will be refunded.

Statutory Warranties Disclaimer

  • This Limited Warranty is separate from and does not limit any statutory rights you may have under the mandatory consumer protection laws of your state or country.

  • To understand any applicable statutory warranties in your area, please contact your domestic/local distributor.

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Modern GameRoom

Return, Refund, and Warranty Policy

30-Day Return Window

  • You have 30 days after receiving your item to request a return.

Eligibility and Condition for Return

  • Items must be in the same condition as received: unused, unworn, with tags, and in original packaging.

  • A receipt or proof of purchase is required.

How to Start a Return

  • Contact us at support@gameroomsupplyusa.com to start a return.

  • Do not send items back without first requesting a return and receiving approval. Unrequested returns will not be accepted.

  • If your return is accepted, we will send you a return shipping label and instructions on where to send the package.

  • Return Address: 1163 Pomona Rd Unit A-1, Corona, CA 92882.

Damages and Issues

  • Please inspect your order immediately upon reception.

  • Contact us at support@gameroomsupplyusa.com immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and resolve the issue.

Non-Returnable Items / Exceptions

  • We cannot accept returns on:

    • Perishable goods (e.g., food, flowers, plants).

    • Custom or personalized products (e.g., special orders).

    • Personal care goods (e.g., beauty products).

    • Hazardous materials, flammable liquids, or gases.

    • Sale items.

    • Gift cards.

  • Please contact us if you have questions or concerns about a specific item.

Exchanges

  • To ensure you get the desired item quickly, the fastest method is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

  • If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.

  • The item must still meet the standard eligibility criteria (unused, in original packaging, with proof of purchase).

Processing Refunds

  • We will notify you once your return is received and inspected, and inform you whether the refund has been approved.

  • If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Note that bank or credit card processing times may cause a delay in posting the refund to your account.

  • If more than 15 business days have passed since approval, please contact us at support@gameroomsupplyusa.com.

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Saksby

Return, Refund, and Warranty Policy

1. 30-Day Return Window

  • We offer a 30-day return policy on most products, unless otherwise stated.

    • This means you have 30 days after the purchase date to request and submit all required return information.

    • If 30 days have passed since your purchase date, we cannot accept the item for return.

  • Exceptions Apply: Certain items are excluded from this policy. Please refer to the "Our Guarantee" or "Returns" tab on the specific product page for details.

2. Return Eligibility and Condition

  • All returns must be:

    • Approved in writing before shipping. Items sent back without prior approval will be rejected.

    • Returned with a VALID tracking number.

    • In the same condition received: unused, undamaged, unassembled, with tags, and in their original packaging.

  • You must provide the receipt or proof of purchase.

3. How to Start a Return

  • To start a return, contact us at support@gameroomsupplyusa.com or submit an inquiry via the designated form.

  • If your return is accepted, we will provide you with instructions on how and where to send your package.

  • You are responsible for the cost of return shipping.

4. Shipping Costs and Deductions

  • All shipping costs are non-refundable.

  • If a refund is issued, the cost of the original shipping AND return shipping will be deducted from your total refund amount.

5. Restocking Fee

  • A restocking fee of up to 25% will be charged for used, unopened, non-defective items returned due to buyer remorse (e.g., customer changes their mind).

    • This fee helps cover processing and repackaging costs.

    • This fee DOES NOT apply to defective product(s) returned within the first 30 days.

  • In cases where a return is accepted despite an offered solution, the return costs and any applicable restocking fee must be paid by the customer.

6. Non-Returnable Items / Exclusions

  • We cannot accept returns for:

    • Clearance items

    • Gift cards

    • Personalized/Custom products (e.g., special orders)

    • Items you have already assembled

    • Items marked “Non-Returnable” on the sale page

    • Open Box Items

    • Perishable goods (e.g., food, flowers, plants)

    • Personal care goods (e.g., beauty products)

    • Hazardous materials, flammable liquids, or gases.

  • For questions about a specific item's return eligibility, contact us at support@gameroomsupplyusa.com.

7. Damages and Issues (Defective/Damaged/Wrong Item)

  • Inspect your order immediately upon reception.

  • Contact us immediately via email at support@gameroomsupplyusa.com if the item is defective, damaged, or incorrect.

  • You are obligated to send photographic/video evidence of the damage/defect. These files must be digitally date-marked and sent to support@gameroomsupplyusa.com.

  • Upon inspection, Saksby Wholesale reserves the right to decide upon one of the following options:

    1. The damage warrants a discount.

    2. The damage warrants a refund (for the item price only, excluding shipping).

    3. A new item will be sent out.

8. Exchanges

  • The fastest way to exchange an item is to return the item you have (following the process above).

  • Once the return is accepted, make a separate purchase for the new item.

9. Processing Refunds

  • We will notify you once your return is received and inspected, and inform you if the refund is approved.

  • If approved, you will be automatically refunded on your original payment method within 15 business days.

    • Note that this time frame applies to our processing; additional time may be required by your bank or credit card company to process and post the refund.

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Triton Poker Tables

Return, Refund, and Warranty Policy

30-Day Return Window

  • Our Return Policy is 30 days from the date you received your item.

  • If 30 days have passed, we cannot offer a refund or exchange.

Eligibility for Return

  • To be eligible, your item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

How to Initiate a Return

  • Step 1: Send an email to support@gameroomsupplyusa.com with your Order # and reason for return.

  • Step 2: We will reply with a Return Authorization Number (RA#).

  • Step 3: Mail your product to the return address below, noting the RA# on the package.

Return Shipping Address

  • Mail product to: Triton Poker Tables, 65 Clyde Road, Suite E, Somerset, NJ 08873

  • Attention: Your Return Auth. # (Required)

Return Shipping Costs

  • You are responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

Order Cancellation

  • You must notify us within 24 hours of placing your order if you wish to cancel.

  • If your order has already shipped, the original shipping cost will be deducted from your refund amount.

Refunds (If Applicable)

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4–7 business days.

Exchanges (Damaged or Defective Items)

  • We replace items that are damaged or defective within 30 days from the date you receive your order.

  • To arrange an exchange, please email us at support@gameroomsupplyusa.com.

  • Note: The time it takes for your exchanged product to reach you may vary based on location.

Policy Questions

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The Whiskey Workshop

Return, Refund, and Warranty Policy

Commitment

  • The Whiskey Workshop is committed to providing high-quality products and exceptional customer service.

  • We aim to ensure your satisfaction and peace of mind with your purchase.

1. Defective or Incorrect Items

  • If you receive a defective or incorrect item, we will gladly replace it for you.

  • To initiate a replacement: Contact our customer service team at support@gameroomsupplyusa.com within 30 days of receiving the product.

  • We will provide instructions on how to return the item.

  • Once we receive and inspect the item, we will ship a replacement to you at no additional cost.

Eligibility for Return or Replacement

    • The item must be in its original condition, unused, and with all original packaging and tags intact.

2. Processing Time

  • Once your returned item is received, please allow 5 business days for our team to inspect the product and process your request.

  • You will be notified via email once your replacement has been shipped or your refund has been processed.

3. Contact Us

  • If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

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Oak Wood Wine Barrels

Return, Refund, and Warranty Policy

  • 1. Returns and Refunds (All Sales Are Final)

    • Final Sale: All sales are final. We do not accept returns or order cancellations.

    • Order Cancellation: You may not cancel an order after it has been placed.

    2. Damages and Issues (3-Day Inspection Policy)

    • Inspection Period: You have a 3-day inspection policy, which means you have 3 days after receiving your item to notify us of damages or issues.

    • Reporting: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

    • Contact: You must contact us at support@gameroomsupplyusa.com within the 3-day period, or we reserve the right to not remedy the situation.

    • Remedy: It is our sole discretion to decide what constitutes a suitable remedy for damage (financial or otherwise).

    3. Unique Nature of Materials (Not Defects)

    • Due to the unique nature of materials used (e.g., wine barrels), every piece will reflect its own personality.

    • Variations can occur in color, texture, grain, and final finished appearance.

    • These charming variations add to the originality and authenticity and should not be considered a defect or flaw.

    • We cannot guarantee anything regarding a specified color.

    • Barrel Heads come with a variety of cooperage imprints and will vary from piece to piece.

    4. Manufacturer's Warranty and Disclaimers

    • NO Warranty: All products and services offered on this site are provided “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, including, without limitation, warranty of merchantability, fitness for a particular purpose, or warranty against infringement.

    • Liability Waiver: You affirm that we shall not be liable for any breach of warranty claims or for any damages arising out of the manufacturer's failure to honor its warranty obligations to you.

    5. Limitation of Liability

    • In no event shall we be liable for consequential, indirect, incidental, special, exemplary, or punitive damages, lost profits, or revenues.

    • Our maximum liability for any reason shall be limited to the actual amount paid by you for the products and services you ordered through our site.

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True North Woodworking

Return, Refund, and Warranty Policy

Because we specialize in customized and bespoke products, our policies reflect the unique nature of handcrafted furniture. By placing an order, you agree to the following terms:

1. Customized & Bespoke Items

  • Final Sale: All items that have been customized, personalized, or altered to your specifications (including custom engravings, logos, or walnut inlays) are non-refundable and non-returnable.
  • Production Lock: Once production begins on a custom order, it cannot be canceled or refunded. Please double-check all spelling, colors, and dimensions before finalizing your purchase.
  • Manufacturing Defects: In the rare event of a manufacturing error or structural defect, you must contact us at support@gameroomsupplyusa.com within 48 hours of delivery with clear photographs of the issue.

2. Standard (Non-Customized) Items

For items that are not customized, we offer a limited return window:

  • Return Window: Returns must be initiated within 14 days of the delivery date.
  • Condition: Items must be returned in the exact condition in which they were received.
  • Return Shipping: The customer is responsible for all return shipping costs.
  • Insurance Requirement: Returns must be shipped via an insured, trackable service. We are not responsible for items lost or damaged during return transit. If an item arrives at our warehouse damaged, the refund will be denied, and the customer must file a claim with their shipping carrier.

3. Sizing & Fit

  • Customer Responsibility: We provide critical dimensions for all tables (including "playing box" measurements for basement egress). It is the customer's responsibility to ensure the table will fit through doors, hallways, and stairs.
  • Inconvenience: We are not responsible for returns or delivery failures caused by space constraints.

4. Refund Process

  • Inspection: Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund.
  • Deductions: Approved refunds will be processed back to the original payment method, minus any original shipping costs.

Return & Refund Questions?
Email: support@gameroomsupplyusa.com

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Umbrella Arcades

Return, Refund, and Warranty Policy

30-Day Return Policy

  • A 30-day return policy applies to all items with the following exceptions:

    • Final Sale Items: Wall Mounted Arcade Cabinets, Micro SD cards, and 2TB M.2 hard drives are final sale and cannot be returned for a refund.

  • Return Condition: Returns must be in new or like new condition.

  • Fees: Returns are subject to a 10% restocking fee.

  • Return Shipping: Return shipping costs are covered by the customer.

  • Initiating a Return: Returns can be initiated from your customer account.

Warranty Exchanges

  • Warranty exchanges can be initiated within 6 months of purchase.

  • Return Shipping: Return shipping for a warranty exchange is covered by Umbrella Arcades.

  • Processing: Once the faulty product is received, the replacement will be shipped within 24 hours.

Physical Damages (CRITICAL INSTRUCTIONS)

  • General Damage: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • Wall Mounted Arcades:

    • Inspection: You must inspect the shipment upon arrival.

    • Rejection: Reject delivery immediately if there is any physical damage to the unit.

    • Acceptance: Return shipments for physical damage that are accepted on delivery will not be at the expense of Umbrella Arcades.

Refunds

  • We will notify you once we have received and inspected your return, and inform you if the refund was approved.

  • If approved, you will be automatically refunded on your original payment method.

  • Please allow several days for your bank or credit card company to process and post the refund.

  • Wall Mounted Arcades: Refunds will not be issued for Wall Mounted Arcades.

Cancellations

  • Eligibility: Cancellation requests may be submitted for any item other than Wall Mounted Arcades.

  • Process: Please reach out via store chat or contact us at support@gameroomsupplyusa.com to submit a cancellation request.

  • Fee: A $20 cancellation fee will be taken from the refunded amount. The refund will be issued immediately upon cancellation.

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Shop Indoor Golf

Return, Refund, and Warranty Policy

I. General Store Policy & Cancellations

1. General Return Policy (Standard Items)

  • 30-Day Window: We offer a 30-Day Easy Return Policy for standard, non-excluded items.

  • Condition: Products eligible for return must be like new, undamaged, and must contain all original product packaging and accessories.

  • Initiating a Return: To make a return, visit our return portal (link provided in confirmation) to submit your request for approval.

2. Return Fees

  • Restocking Fee (Standard): All returns are subject to a 15% restocking fee, which will be assessed and deducted from the refund.

  • Restocking Fee (Used/Worn): If a product exhibits visible signs of wear and use or is missing items, rendering it unsellable as "new," it will be classified as a refurbished unit, and an up to 40% restocking fee will be applied.

  • Return Shipping: The customer is responsible for all return shipping costs.

3. Order Cancellations & Edits

  • Cancellation Deadline: Orders must be cancelled within 24 hours to avoid fees.

  • Cancellation Fee: Orders cancelled after 24 hours will incur a 3% merchant processing fee.

  • Shipped Orders: Once an order has shipped, cancellation is not permitted. The item must be returned under the 30-day return policy, and the customer is responsible for the original shipping costs, return shipping costs, and the 3% merchant processing fee, along with any applicable restocking fees.

  • Editing Orders:

    • Standard Items: Contact us immediately to edit your order.

    • Custom Items: Contact us to edit your order within 24 hours before manufacturing begins.

4. Refund Processing

  • We will notify you of the approval or rejection of your refund after the returned item is inspected (checking for good working order and no signs of damage).

  • If approved, your refund will be processed and credited to your original payment method or issued as store credit.

  • Timeline: Refunds are typically processed within 3 days to 3 weeks, pending your bank's policy.

II. Manufacturer Defects & Warranty

  • Defect Assessment: Our customer support team will assess whether the issue is a manufacturing defect or natural wear and tear.

  • Resolution: If a manufacturing defect is found, we will repair or replace the item at no extra charge. If repair or replacement is unavailable, you will receive a full refund.

  • Initiating a Claim: Visit our RETURN PORTAL (link provided) to begin the process for manufacturing defect claims.

III. Brand-Specific Return Exceptions (Supersede General Policy)

The return and refund policies below are set by the manufacturer and supersede the general 30-Day Easy Return Policy listed above.

Manufacturer Return Window Conditions & Notes
HD Golf Simulator Final Sale All HD Golf simulator sales are final and ineligible for returns.
TruGolf Simulator Final Sale All TruGolf simulator sales are final and ineligible for returns.
Golf Simulator Software Final Sale Once software (GSPRO, E6, SkyTrak, all 3rd Party Software options) is activated, there will be no return or refund.
SkyTrak 30 Days 30-day satisfaction guarantee for a full refund. Contact customer support to initiate.
Uneekor 15 or 60 Days The earlier of 15 days after license activation or 60 days after receipt.
Garmin 30 Days 30-day return window.
FlightScope 30 Days Standard FlightScope return policy is 30 days.
FlightScope Mevo+ 7 Days Specific Mevo+ return policy is 7-Days.

 

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All Other Brands

Products from other manufacturers are covered by their respective policies and warranties. Please contact us at support@gameroomsupplyusa.com for assistance with warranty claims or returns for non-BBO, non-RAM, and non-Pinball Brothers products.

Questions?
We're here to help ensure your complete satisfaction.

For more information, please:

  • Visit our “Contact Us” page

  • Contact our Customer Service team:

    • Email: support@gameroomsupplyusa.com

    • Phone: 1-419-517-0731

    • Business Location:  338 Pine Valley Road, Holland, Ohio, 43528, United States
      • Please contact us directly for return instructions. Our return address may differ from our business location.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

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